Dear Wet Planet guest, student and community member,
In the light of the current COVID-19 pandemic, we would like to give you an update on the effects on our Wet Planet operation, the start of the upcoming 2020 season and your scheduled trips and classes.
First, we want you to know that the health and well-being of our guests, staff, and the community is our top concern and priority. We understand the concern and uncertainty you may be experiencing as a result of the coronavirus with regards to the concerning effects this may have on the health of your family and your economic security. We also realize the chaos this has caused for previously scheduled travel plans. As you know, this is a dynamic situation, and our response may change in the coming days, weeks, or months as we continue to follow the recommendations of the CDC and local and state health officials.
WE ARE TEMPORARILY CLOSED FOR OPERATIONS.
UPDATE 3/24/20: In observance of the Washington State Stay-at-Home Order, dated 3/23, Wet Planet River Operations will remain closed until at least April 6th. Our office remains open, although we will be working remotely. If you already have reservations, please direct any questions about your upcoming trips and courses by email to firstname.lastname@example.org. Reservations for later dates in the summer can still be made online or over the phone. In this incredibly difficult time, please take care of yourselves. We hope you all stay healthy, and we look forward to seeing you when we return to normal river operations this summer. For more detailed information, including adjustments to our cancellation policy, please continue reading.
3/21/20: Wet Planet is closed for operations through the end of March, as mandated by Washington State. We fully support this decision. We all need to be unceasingly careful, keep our distance and do our part to prevent the viral spread. While WA State has not yet indicated that the closure of recreational businesses will extend past the end of March, we are preparing for suspension of operations through April as well. We will continue to be monitoring State and Federal advisories and we will be in compliance with their directive.
While taking care of our health is the most important task on hand today for all of us, the pending economic impact on Wet Planet will also be challenging. We had just started ramping up for the season, and our seasonal staff had been eager to get started working with our first trips and courses scheduled for the end of March. During this time of closure, we will support our team and community as best as we can. We hope you will too, if you can, by deferring any spring reservations you may have until when we open this summer. It is with each other’s support that we will all get through this crisis!
We plan to re-open for river trips and classes as soon as we are able to during the 2020 spring or summer season. When we do, and we will all be anxious to spend time outside with friends and loved ones, we will have new measures in place in addition to our standard procedures to continue protecting our guests and staff against the risk of spreading the virus.
UPCOMING COURSES AND RIVER TRIPS
All scheduled courses for April will be rescheduled to a later date this season. All students will be contacted to confirm next dates and next steps. This applies to:
- River Rescue Courses. These will be rescheduled to the second half of the season.
- Guide School. Rescheduled to July 8-13th for a 6-day Rowing School on the Main Salmon River!
Although we have not yet received guidance to halt operations past April 6th, we know many of you may want to reschedule proactively. In appreciation of your flexibility, Wet Planet is offering a 110% credit for any reservations in April, which can be applied towards any future trips or courses. We appreciate your understanding and willingness to be flexible.
Our scheduled trips and courses during May-September currently remain as planned, and we continue looking forward to another exciting whitewater season. Like you, we are taking in new information as the situation develops, and we will adapt to this dynamic situation if we need to remain closed longer.
Additionally, we highly recommend purchasing travel insurance in the event that you or your family become ill and cannot travel later this summer. While we will always do our best to accommodate you, lodging and travel expenses may be more challenging to mitigate. Insure My Trip or Travel Insured are both great options. Check individual policies to see what they offer and what works for you.
COVID-19 RISK MITIGATION DURING OUR TRIPS AND CLASSES
Pre-trip or -course screening of guests and staff. We may (at our discretion) decline service to a guest and/or remove a staff member from the schedule under the following circumstances:
- If a guest or staff member has or will be traveling through an area identified by the CDC as warning level 3 in the 14 days prior to a scheduled trip.
- If a guest or guide has been in close contact with someone (within approximately 6 feet for any sustained period of time) of a person known to have COVID-19 within the 14 days prior to a scheduled trip.
- If a guest or staff member develops flu-like symptoms (a fever, cough, and shortness of breath) during the 14 days prior to a scheduled trip.
Of course, most of these measures require self-identification and we appreciate your total honesty and cooperation as it relates to this situation. We will continue to update our protocols as the situation evolves and as more information becomes available.
On all of our multi-day trips we ensure the following:
- Pre-trip guest and staff screening
- We provide two to three hand-wash stations at every camp, along with a heavy emphasis on their required use, and supply hand sanitizer on every trip.
- Our staff are certified food handlers and adhere to strict sanitation guidelines for food preparation and sanitation of surfaces.
- Our rental gear (sleeping bags/pads, liners, pillows, and tents) are always laundered between trips.
- There will be an additional heightened emphasis on disinfecting procedures
At at our Wet Planet facilities, for day rafting trips, kayak and rescue courses:
- Pre-trip or course guest and staff screening
- The surfaces inside our base facilities, changing rooms, restrooms and vehicles are frequently cleaned and disinfected.
- Staff follow personal sanitation and hygiene procedures which include washing and disinfecting hands throughout the day and before/after each trip.
- Our gear (wetsuits, splash tops, fleeces, and booties) are always washed after each use. Now there will be a heightened emphasis on disinfecting procedures of each piece of gear and equipment.
- We will reduce group and travel sizes to mitigate social distancing as best as possible, in accordance with the recommendations of the CDC.
While most of these measures are already part of our standard protocol, we want you to know that mitigating the risk of infection is of the utmost importance to us. We will adapt our disinfecting procedures specifically with COVID-19 prevention in mind.
UPDATED CANCELLATION POLICY
The COVID-19 health crisis affects us all in many different ways. We ask for your support and flexibility as we navigate this together. We will help our community members where and when we can, and your support and flexibility will help Wet Planet tremendously.
Our standard cancellation policies will remain in place.
In light of this pandemic, and in order to provide additional flexibility and security to our guests, we are offering the 110% credit towards a future trip or course for anyone with a current reservation, should you decide to postpone your trip or course to a later date.
IN CASE OF POTENTIAL ILLNESS OR EXPOSURE
We ask that you will be in communication with us as soon as possible if you are feeling unwell prior to your trip, if you think you may be getting sick, and/or may have risk of exposure to Covid-19.
We will continue to monitor updates and recommendations provided by the Centers for Disease Control and Prevention and the information published by local and state health officials. This is an ever-evolving, dynamic situation, and we will continue to adapt to it in order to make the best decisions for our guests, staff, and community. The Wet Planet Team is remaining positive and hopeful for the 2020 season.
We have been appreciating all the tremendously positive support from our community members who are – like us – stunned by the impacts of COVID-19. We are thankful for those who are still looking forward to the replenishing prospects of getting out on beautiful rivers this summer. Thank you all. Despite the uncertainty that we are all feeling, we know that time in the outdoors will be a much-needed respite for our guests and staff alike.
Please do not hesitate to give us a call or email if you have further questions! In the mean time, take good care of yourself and yours, and stay healthy. Many thanks for your understanding and support.
Todd, Jaco, Sharon, and the entire Wet Planet Team